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Frequently asked questions

Services & Availability

Q: What types of home repairs and maintenance do you offer?
A: We handle a wide range of home repairs and maintenance, including drywall repair, deck and fence repairs, gutter cleaning, dryer vent cleaning, pressure washing, HVAC filter replacement, light fixture installations, and seasonal home inspections.

Q: Do you offer one-time repairs or ongoing maintenance plans?
A: Both! You can book us for one-time repairs or sign up for our seasonal maintenance plans to keep your home safe and well-maintained year-round.

Q: What areas do you service?
A: We proudly serve Ashburn, VA, and surrounding areas in Loudoun and Fairfax counties.

Q: What are your business hours?
A: Monday through Friday, 8 AM to 6 PM. Emergency services may be available by request.

Pricing & Payments

Q: How much do your services cost?
A: Pricing depends on the job size and home size. Typical home maintenance plans start at $450 per quarter. One-time services are priced per project with a $150 service fee. Contact us for a free virtual estimate.

Q: Do you charge by the hour or per project?
A: Most services are priced by the project. For complex jobs, we offer fair hourly rates.

Q: What forms of payment do you accept?
A: We accept credit cards, debit cards, and contactless payments through Square.

Q: Do you offer free estimates?
A: Yes! We provide free virtual estimates for all jobs.

Homeguard™ Maintenance Plans

Q: What is the NOVA HomeGuard™ subscription service?
A: HomeGuard™ is our quarterly home maintenance program that keeps your home safe, maintained, and ready for any season. Plans include inspections, filter changes, gutter cleaning, and more.

Q: How do I cancel or change my HomeGuard™ plan?
A: You can adjust your plan or cancel anytime by contacting our team.

Booking & Scheduling

Q: How do I book a service?
A: You can book online through our website, call us directly, or request a quote through our contact form.

Q: How far in advance should I schedule an appointment?
A: For seasonal visits, we recommend booking 1-2 weeks in advance. For urgent repairs, we try to offer next-day availability.

Home Maintenance FAQs

Why is dryer vent cleaning important?

A clogged dryer vent is a major fire hazard in homes. Cleaning your dryer vent:

  • Increases your dryer’s efficiency

  • Reduces drying times and energy use

  • Removes dangerous lint buildup that could ignite

Dryer vents should be cleaned once a year, which we include in your maintenance package or as a one-time service.

How often should I seal my driveway or patio?

Driveways and patios should be sealed every 2-3 years, depending on wear and weather exposure. Sealing protects against cracking, water damage, and stains, extending the life of your concrete or asphalt.

How do I prevent frozen pipes in winter?

We help you winterize your home by:

  • Insulating exposed pipes

  • Shutting off and draining outdoor faucets

  • Recommending ways to keep your home's temperature stable

These steps reduce the risk of pipes freezing and bursting during cold weather.

Should I have my water heater flushed?

Yes, water heaters should be flushed once a year to remove sediment buildup. This helps your water heater run efficiently, prevents corrosion, and extends its lifespan. We can inspect and flush your water heater during your maintenance visit.

How often should I replace my HVAC filter, and why is it important?

You should replace your HVAC filter every 3 months, or more frequently if you have pets, allergies, or high household activity. Replacing your filter helps:

  • Keep your home’s air clean and healthy

  • Improve your HVAC system’s efficiency

  • Lower your energy bills

  • Extend your HVAC system’s lifespan

Neglecting your filter forces your system to work harder, costing you more money in the long run. NOVA Property Services can replace your filter during seasonal visits so you never have to worry about it.

How can I improve my home’s energy efficiency through maintenance?

Regular maintenance prevents energy waste by:

  • Sealing drafts with caulking and weatherstripping

  • Cleaning HVAC filters for better airflow

  • Insulating pipes and attics

  • Ensuring appliances are running efficiently

These steps help lower your utility bills and make your home more comfortable year-round.